Provided your organization has a current subscription of any C Tech software product, you may submit a technical support request by emailing support@ctech.com.
- NOTE: emails received from generic domains (e.g. gmail, hotmail, yahoo, etc.) will receive low priority if they are replied to at all.
- We cannot confirm your identity or qualifications to receive technical support if you do not use a company specific domain such as wile.e.coyote@acme.com
- All active, working C Tech software licenses, whether Enterprise, Floating, or Fixed are by definition current since they are subscriptions.
- Please provide a comprehensive description of the tech support issue. Be sure to include:
- Your name, organization and telephone number (including extension)
- The software product and version you are running (e.g. Earth Volumetric Studio 2025.5).
- Note that versions more than two releases old are not supported.
- If the issue involves crashes or odd behavior include your computer specs and Operating System, such as:
- Dell Laptop: Precision 5690 Workstation
- NVIDIA® RTX 2000 Graphics
- 32 Gb RAM
- Windows 11
- If your question relates to a problem with your application, it is generally useful to provide a screenshot of your application window and the viewer (if that is relevant).
- Provide images in JPG or PNG format, not as Word, Excel or PPTX documents.
- Do not send any information which is proprietary (e.g., subject to litigation).
- See full restrictions and limitations below.
- Do not send data files unless previously agreed to by C Tech.
- Working with customer’s data is not covered under technical support except when agreed to by C Tech in advance.
If you are not sure if your license is current or know that it is not, please contact sales@ctech.com to inquire about reinstating your subscription.
Restrictions and Limitations
C Tech’s response to technical support requests does not constitute a consulting agreement or confidentiality agreement.
By submitting a technical support request or entering into a consulting agreement with C Tech, Client acknowledges the possibility that C Tech’s existing or future other clients may have disputes with Client or their customers and C Tech will likely not have a mechanism to identify such a conflict. Client agrees that without further notice to Client, C Tech may continue to support existing clients or may undertake in the future to support new clients with respect to providing technical support as described in C Tech’s Software Licensing Agreement.